Money-back guarantee

If you´ re not satisfied with your goods, Westfalia guarantees it will exchange them during the one month trial period or provide you with a full refund.

This means the sales contract between you and us only takes effect one month after you´ ve received the goods . You can exchange any products you are not happy with, or we´ ll give you a full refund. You don´ t have to provide us with a reason.

Simply return your goods in their original condition and packaging to:
Westfalia
Freepost RSBS-HXGG-ZJSC
8 Fairfax Road
Newton Abbot
TQ12 6UD

For orders with a value of less than £70, the customer meets the cost of returning the goods to us. If the goods delivered don't match the goods ordered, then Westfalia will meet the returns cost.

Note: Until payment of the full amount has been received, goods remain the property of Westfalia.

Your Statutory Rights
For a further 2 weeks from the contract (trial purchase) date, you can also return your goods without giving us a reason. If they are too bulky to be shipped by parcel post, you can ask us to arrange for return of the goods by phone, letter, fax or email.

Exceptions: Special productions based on personal information as well as cassettes, CDs, DVDs, video films and computer software, where the seal has been broken, are excluded from your Statutory Rights.

Fastest possible delivery

We deliver the fastest way possible, usually within 7 working days, by conventional post. Please allow a few days longer for delivery if your order contains electrical items. This is due to safety checks prior to dispatch. We reserve the right to make partial deliveries, if this speeds up the processing of your order.

Deliveries are made with the proviso that Westfalia itself receives timely and accurate deliveries and is not responsible for products being out of stock. In the event of a product not being available, we will notify you immediately and reserve the right to send you an equivalent product on trial.

Partial deliveries shipped carriage free.

A minimum order policy of £20 applies. All prices are inclusive of VAT.

All goods remain property of Westfalia until full payment has been received.

General Postage Rates

All prices include VAT at the applicable current rates but exclude delivery charges.

UK Mainland: Orders under £130 incur a charge of £4.99 for delivery and insurance.

Orders over £130 are delivered free of charge.

Orders within the following post codes: BT, GY, HS, IM, JE, ZE incur a charge of £14.99 for orders under £130, and £9.99 for orders over £130

Westfalia 10 year guarantee

Every article carrying the Westfalia Quality label is guaranteed for 10 years, irrespective of the statutory warranty period, during which time we will repair the goods free of charge or deliver an equivalent replacement of our choice.

Please note that this guarantee applies only to the personal use of the products purchased and excludes commercial use. Items under guarantee should be sent to Westfalia at the FREEPOST address above.